Refund & Cancellation Policy

Subscription plans may be cancelled at any time and remain active until the end of the paid billing period. Fees already paid for the current period are generally non-refundable unless required by law.

Project work is billed against agreed milestones. Amounts invoiced for completed or in-progress milestones are non-refundable; unstarted milestones may be cancelled with written notice.

Where a duplicate payment, incorrect charge or failed transaction occurs, we refund the affected amount in full after verification.

Email billing@wemaxdigitech.com with your invoice number and reason. We acknowledge requests within three working days and complete approved refunds within seven to fourteen working days to the original payment method.

Custom content, third-party licences, cloud costs and services already consumed are not refundable.